MINISO AU RETURN POLICY

You may return items purchased instore in Australia to any Miniso store across Australia. If you are returning more than 10 items at a time, please return to the MINISO store where the items were originally purchased. Items sold at a faulty discount are sold as a final sale and cannot be returned or exchanged.

If you are not satisfied with your purchase, we reserve the right to offer an exchange or in-store credit within 14 days of original purchase. Please return all items with the original receipt and ensure the following conditions are met:

  • Item is in its original packaging and resalable condition;
  • Original tags and/or labels have not been removed;
  • Item is unworn or unused

We will not entertain items brought back without a valid receipt.

Online purchases cannot be returned in store.

Please be aware that following items are not returnable : -

  • Cosmetics
  • Skin Care
  • Fragrances
  • Shavers
  • Electric toothbrushes
  • Hair brushes
  • Food & beverages
  • Batteries
  • Pens
  • Beauty products (including masks)
  • Swimwear
  • Intimates & Underwear (including shape wear, sports bra)
  • face masks
  • hand sanitisers

For faulty items, we will offer a refund, exchange, or in-store credit within 28 calendar days of original purchase.

For faulty small electronics and electronic accessories, we require proof of purchase and reserve the right to offer an exchange or in-store credit within 1 year of original purchase.

We will not provide a refund, exchange, or repair if the item is damaged through misuse or abnormal use.


For online assistance, please scan the QR code.

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